Shipping Policy

How long does delivery take?

Because of global shipping delay issues, some domestic and international orders may take longer to arrive than usual. You will not receive any discounts or refunds for orders that do not arrive by a specific date.

Normally it takes 1-2 business days to handle an order. Time to send an order is no more than 5 days for products in US warehouses and no more than 25 days for products in overseas warehouses.

If you want to track your order please access this link https://zicbee.com/track-order

What countries are available for shipping services?

US only.

The following areas are not available for shipping services.

American Samoa
Guam
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
Rhode Island
U.S. Virgin Islands
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific

Thank you for your understanding.

How will my delivery be shipped?

Your package will be shipped as soon as possible by one of the following suppliers: FedEx, DHL, UPS, USPS, Amazon...

I ordered more than one item. Will they all be delivered at the same time?

Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, you cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@zicbee.com.